Trio MDM vs Hexnode in one line. Hexnode's $2.20 sticker hides four published tiers, per-technician seat caps, and an Ultra plan that hides patch management behind a Request-Pricing wall. Trio MDM bundles.
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Technician seat caps in Trio MDM. Hexnode caps technicians at 2, 3, 4, or 5 depending on the tier you buy.
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Compliance frameworks bundled in Trio MDM: CIS Level 1, CIS Level 2, ISO 27001, SOC 2, HIPAA, GDPR.
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One Trio MDM platform replaces Hexnode UEM, the separate Hexnode XDR threat product, and the separate Hexnode IdP identity product.
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Operating systems Trio MDM manages: macOS, Windows, iOS, Android, Linux. Linux management is a Trio MDM standard, not an add-on.
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Technician seat caps in Trio MDM. Hexnode caps technicians at 2, 3, 4, or 5 depending on the tier you buy.
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Compliance frameworks bundled in Trio MDM: CIS Level 1, CIS Level 2, ISO 27001, SOC 2, HIPAA, GDPR.
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One Trio MDM platform replaces Hexnode UEM, the separate Hexnode XDR threat product, and the separate Hexnode IdP identity product.
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Operating systems Trio MDM manages: macOS, Windows, iOS, Android, Linux. Linux management is a Trio MDM standard, not an add-on.
Trio MDM
HexnodeCompliance automation engine in Secure ($8) covers six frameworks: CIS Level 1, CIS Level 2, ISO 27001, SOC 2, HIPAA, GDPR. One-click auto-remediation on 95% of controls.
Added CIS Benchmark-aligned policies for macOS and Windows in December 2025 plus audit-ready report templates for SOC 2, HIPAA, GDPR, ISO 27001. No published benchmark-scoring engine with one-click remediation across all six frameworks.
Patch and vulnerability center bundled in Secure ($8). macOS and Windows patching ships with the plan that handles compliance.
Patch management for macOS and Windows is gated to the Ultra tier. Ultra pricing is Request Pricing only. Source: Hexnode pricing page.
Live terminal across macOS, Windows, and Linux. Remote desktop with full control. Real-time CPU, memory, storage, and battery dashboards.
Remote control and custom scripting gated to Ultimate ($4.70) or Ultra. G2 reviewers cite limited cross-platform automation as a recurring gap.
SaaS discovery and shadow IT detection bundled in Trio MDM. Detection plus prevention. The fleet view shows what is in use before you write the access rule.
No native SaaS discovery dashboard inside Hexnode UEM. Shadow IT detection routes through the separate Hexnode XDR product or custom scripts deployed via UEM.
Native ticketing built into Trio MDM. End users open tickets from inside the agent. IT teams resolve them in the same console used for device actions.
No native ticketing. Ticketing routes through Zendesk or Freshservice integrations and requires a separate ITSM license.
No technician seat caps. Add admins, helpdesk staff, and ops engineers to the workspace at no extra per-seat charge.
Per-tier technician caps: 2, 3, 4, 5. Extra seats billed separately. G2 reviewers flag this as a sore point at scale.
Three plans, all published. Essentials $5, Secure $8, Zero Trust $11 (annual, per device). MSPs available through the partner program.
Four UEM tiers, but the parity tier (Ultra) is Request Pricing. Hexnode XDR, IdP, and MSP pricing all sit behind the same form. Confirmed against Hexnode's pricing page.
14 days free, no credit card. If you are switching from Hexnode, our team can walk through the migration plan with you on the demo call.
Broader OS reach for niche fleets
Hexnode supports ChromeOS, tvOS, visionOS, FireOS, and Android TV beyond the standard mobile and desktop set. If your fleet leans heavily on those, Hexnode's coverage is real.
Long-standing UEM track record
Hexnode has operated in the UEM space since 2013 with an established enterprise customer base. For teams that value platform maturity and market longevity over newer entrants, that track record is a fit factor.
Parity requires Ultra tier plus separate products
Patch management, BitLocker, and full RBAC sit in the Ultra tier at Request Pricing. Shadow IT routes through the separate XDR product, identity through the separate IdP product, and native ticketing means adding Zendesk or Freshservice. Capterra reviewers note the $2.20 sticker rarely matches the bill at Trio MDM parity.
Custom scripting varies across OS
Hexnode's custom scripting unlocks at Ultimate ($4.70) and behaves differently across macOS, Windows, and Linux, per G2 reviews. Teams doing cross-OS work often maintain separate scripts per platform rather than one consistent live terminal.
Technician seats capped per tier
Hexnode caps technicians at 2 to 5 depending on the plan. Adding helpdesk staff or ops engineers means paying to upgrade or hitting the ceiling. G2 and Capterra reviewers consistently call this out as a growth blocker.
Reporting depth lags larger UEMs
G2 reviewers describe built-in reports as functional but lacking the depth and customization of larger platforms. Several teams pipe data out for BI work.
From G2, Capterra, and Gartner Peer Insights. Only patterns that show up across multiple reviewers.
Built-in reports are functional but lack the customization and depth of larger UEM platforms. Several reviewers describe the report viewer as slow, with custom exports requiring an external BI tool to get the analysis their leadership wants.
Per-technician seat caps drive up the bill faster than the per-device math suggests. Reviewers ask Hexnode to drop the per-tech charge model, especially as helpdesk teams grow past the 2-to-5 default seats included in each tier.
Mass deployments and policy pushes do not always reach every device. Reviewers report needing to re-issue commands and manually verify which endpoints actually picked up the change, especially across mixed mobile and desktop fleets.
Cross-platform automation is limited. Standard workflows automate fine, but conditional logic across macOS, Windows, and mobile takes heavy custom scripting. Several reviewers note macOS and Windows depth lags the mobile-first feature set.
Recent reviews flag a drop in support response time and quality. Earlier reviews praise Hexnode support broadly, but Q4 2025 reviewers describe slower replies and Tier 1 reps escalating issues that previously resolved on the first call.
Six concrete reasons admins move from Hexnode to Trio MDM, drawn from feature scope and pricing math, not marketing.
CIS Level 1 and Level 2 fully covered. ISO 27001, SOC 2, HIPAA, and GDPR technical controls automated with one-click remediation in Secure ($8). Hexnode added CIS Benchmark-aligned policies for macOS and Windows in December 2025 and ships audit-ready reports for the same frameworks, without the same benchmark-scoring or one-click remediation flow.
Patch and vulnerability center for macOS and Windows ships in Secure ($8). Hexnode gates patch management to the Ultra tier, which is Request Pricing per their pricing page.
End-user tickets open inside the Trio MDM agent and resolve in the same console where you push policies. Hexnode routes ticketing through Zendesk or Freshservice, which means a separate ITSM contract.
SaaS discovery is bundled in Trio MDM. Conditional access in Zero Trust ($11) closes the loop. Detection plus prevention in one platform. Hexnode handles shadow IT through the separate Hexnode XDR product and routes identity through the separate Hexnode IdP product.
Live terminal across macOS, Windows, and Linux for direct command execution. Real-time CPU, memory, storage, and battery dashboards. Hexnode's custom scripting unlocks at Ultimate ($4.70) with cross-OS gaps reviewers flag often.
Trio MDM does not cap admin or helpdesk seats. Hexnode caps technicians at 2 on Pro, 3 on Enterprise, 4 on Ultimate, 5 on Ultra. Extra seats are billed separately.
TrioHexnodeBundles patch management and BitLocker control in Secure ($8) alongside standard MDM.
Pro and Enterprise leave Windows patching and BitLocker for the Ultra tier (Request Pricing).
FileVault, VPP app deployment, and DEP enrollment included in Secure ($8) without per-tier upgrades.
Solid Apple coverage, but full desktop management and FileVault sit in Ultimate ($4.70) or above.
Auto-remediation in Secure ($8) runs alongside Android Enterprise support with Work Profile and Fully Managed modes.
Advanced policy controls and remote control sessions require Ultimate ($4.70).
iOS supervision, ABM enrollment, and VPP app distribution alongside auto-remediation in Secure ($8).
Advanced iOS configurations gated to Enterprise ($3.20), remote view at the same tier.
Security posture dashboards plus MFA configuration bundled in Secure ($8) for iPhone and iPad fleets.
iOS home screen layout and similar controls kept in Ultimate ($4.70).
Live terminal on Debian-based and Fedora-based Linux in the same console as macOS and Windows.
Linux covered, but scripting routes through Ultimate ($4.70) without a unified live terminal experience.
App management for Windows, macOS, iOS, Android, and Linux in Secure ($8), including the Trio MDM app catalog.
Windows and Mac app management above the mobile baseline requires Ultimate ($4.70).
Individual policies, policy groups, and policy templates at three security levels.
Solid policy depth, but G2 reviewers note policy versioning and clean rollback are weaker than expected.
Patch and vulnerability center bundled in Secure ($8) for macOS and Windows.
macOS and Windows patch management lives in the Ultra tier, which is Request Pricing only.
Auto-remediation engine in Secure ($8) covers six frameworks: CIS Level 1, CIS Level 2, ISO 27001, SOC 2, HIPAA, GDPR.
Added CIS Benchmark-aligned policies for macOS and Windows in December 2025 without benchmark scoring or one-click remediation across all frameworks.
Real-time dashboards show CPU, memory, storage, battery, and network activity per device with no remote session needed.
Remote view unlocks at Enterprise ($3.20), remote control at Ultimate ($4.70).
A 50-device SMB on Trio MDM Secure pays $400 a month with no technician seat caps.
Same fleet on Hexnode Ultimate is $235 a month plus extra technician seats and an Ultra upgrade for patch management.
School districts running 1:1 programs get device management, kiosk lockdown, and auto-remediation together in Secure ($8).
Strong kiosk feature set in Pro and Enterprise, but the benchmark-scoring compliance flow is not part of either tier.
For retail kiosks and shared-use POS devices, Trio MDM Essentials ($5) includes single-app and multi-app kiosk modes.
Basic kiosk in Pro ($2.20), but advanced kiosk plus desktop management requires Enterprise ($3.20).
Multi-tenant management for MSPs with the full Zero Trust feature set rolled into the MSP plan.
Hexnode UEM MSP requires a separate quote and tier selection per client.
HIPAA technical controls, BYOD clinician device management, audit-ready reporting, and one-click remediation bundled in Secure ($8).
HIPAA reports through the scheduled reporting engine plus CIS Benchmark policies for macOS and Windows, without the auto-remediation flow.
CIS Level 1 or Level 2 hardening runs on Trio MDM's automation engine in Secure ($8).
Introduced CIS Benchmark-aligned policies for macOS and Windows in December 2025 without benchmark-scoring and one-click remediation.
Trio MDM adds unlimited admins and helpdesk staff at no extra charge. Hexnode caps technicians at 2 to 5 depending on your tier. See what your team actually costs on Trio MDM, free for 14 days.
Common questions IT teams ask when comparing Trio MDM to Hexnode.
